We’d all love to think that in our business, we are doing everything perfectly. Our customers and employees are happy, our businesses are thriving and we don’t need to consider changing what’s been working the whole time. As creatures of habit it’d be nice if that were always true. But all too often, there’s room for improvement in some form or another. Whether that be in an outdated process that needs revamping, a company that’s rapidly growing and as a result has out grown